MYL PRESENTS NEW ATR REMOTE TECHNICAL ASSISTANCE SERVICE IN COLLABORATION WITH INNOVAE

Faced with the current mobility difficulties and the need to stay close to its customers, MYL has implemented the remote technical assistance service for all of its customers, partners and staff. With this new feature, MYL aims to continue breaking down barriers and contributing added-value solutions.

ATR is an innovative collaborative tool designed to provide remote technical assistance in real time for the diagnosis and resolution of incidents, devised so that the field technician can receive remote assistance support to increase the efficiency of their technical interventions and for remote industrial maintenance tasks.

Features of the service:

• Field technicians receive assistance when they need it most
• Provides instant contact with experts from any device without the need to install an app
• Identifies the problem quickly and easily
• Possibility to link up with more than one expert
• Visual indications via video in real time with Augmented Reality
• Chat with instant translation to more than 40 languages
• Sharing and sending files in real time
• Integration with external IoT data systems
• Compatible with Smart Glasses
• Field support for operatives in hands-free mode
• Records activity and creates incident reports
• Management and geolocation of assets by QR code
• Creates and manages incident tickets
• Access to digitalised material and statistics of use

MYL, managed by the second generation of the family at its 1.500m2 plant in Mendaro, and with a highly structured organisation, focuses on commitment to innovation, knowledge management and inter-business collaboration to address the needs of an ever-more competitive and international market. A philosophy that is reinforced thanks to the creation of work teams that, thanks to broad experience and a highly innovative nature, promote new and enhanced technological advancements that enable them to respond to the demanding future projects.